Privacy Policy

1. Who we are

101lab by GreenBidz is one of the 101 Marketplaces (101lab.co, 101machines.com, 101it.co, 101recycle.com and GreenBidz.com), operated by GIH Co., Ltd. (星河智能股份有限公司), a company incorporated in Taiwan (Unified Business No. 94033010) ("GIH", "we", "us", "our"). GIH is responsible for the personal data described in this Privacy Policy.

We handle personal data in line with Taiwan's Personal Data Protection Act and other laws that apply to us. Our marketplaces are for businesses, so most of the data we handle relates to companies and the people who act for them.

2. What we collect

Account and company details: your name, job title, email, phone number, company name, registration number, tax ID, business and shipping addresses, account type and language.

Verification details: for sellers, and for buyers where required, your company registration certificate, identification of your authorised signatory, details of your beneficial owners, proof of your bank account and your payout bank details.

Transaction details: Listings and photos, bids and offers, Orders and invoices, payments, payouts and refunds, shipping, tracking and proof-of-shipment documents, inspection and dispute evidence, and records of the terms and agreements you accepted or signed (including the time and IP address).

Communications: messages sent through the Marketplace messaging tools, live chat, emails and calls with our team.

Technical data: your IP address, device and browser type, log data, pages viewed and how you use the platform, collected through cookies and similar technologies.

Data from others: your name and email from Google if you sign in with Google; payment confirmations from our payment provider and banks; delivery updates from carriers; and results of verification and sanctions checks.

3. How we use it

We use personal data to: create, verify and secure accounts; publish and manage Listings, including AI-assisted descriptions, translations and indicative valuations; run bids, offers and sales; issue Orders, collect and hold buyer payments, pay sellers and process refunds; arrange and track shipping; handle inspections, disputes and support; detect and prevent fraud, and run sanctions and anti-money-laundering checks; meet our legal, tax and accounting obligations; and improve our services.

We send service messages about your account, Orders and payouts. We send marketing messages only where the law allows, and you can opt out at any time (see section 9).

We may use sale prices and Listing data in aggregated or de-identified form to improve our valuation tools and publish market insights. This data does not identify you.

4. Why we may use it

We collect and use personal data for specific purposes and only where the law allows, mainly: to enter into and perform our agreements with you (the Buyer Terms, Seller Terms and related Orders); to meet legal obligations, such as tax, accounting, anti-money-laundering and sanctions rules; with your consent, which you may withdraw for the future; and where needed for our legitimate interest in running a safe and reliable marketplace, provided this does not override your rights.

5. Who we share it with

The other party to a sale, as needed to complete it. For example, a buyer sees the seller's company name and address on the Order, and a seller receives the buyer's delivery details in the Ship Notice.

Our payment provider and banks. We hold buyer payments in GIH's collection account with a licensed payment provider, currently Ant International and its affiliates (including WorldFirst). We share Order, payment, shipping and verification details with them to collect, hold and pay out funds and to run their own risk checks.

Carriers, freight forwarders and customs brokers that move your goods.

Service providers that run parts of the platform for us, under contract: cloud hosting and file storage (Google Cloud); AI services used for listing descriptions, translations and image recognition (such as OpenAI and Google); customer support, live chat and CRM (Zoho); email delivery; and website analytics (Google Analytics).

Our professional advisers and auditors; courts, regulators and law-enforcement authorities where the law requires; and a buyer or successor if our business is reorganised or sold.

We do not sell personal data.

6. International transfers

We are based in Taiwan, and our marketplaces serve buyers and sellers across Asia and beyond. Your data may be processed in Taiwan and in other countries where our service providers or your transaction partners operate. When we transfer data abroad, we follow Taiwan law and any restriction set by the authorities, and we use providers that protect it appropriately.

7. Cookies

We use essential cookies to keep you signed in and the platform working, preference cookies to remember settings such as language, and analytics cookies to understand how the platform is used. You can control cookies in your browser. See our Cookie Policy for details.

8. How long we keep it

We keep account data while your account is open. We keep Order, payment, payout, shipping, verification and agreement records for at least 7 years, or longer where the law requires, because they are financial and legal records.

If you delete your account, we erase or de-link your personal details, but keep completed-transaction records as described on our Delete your account page. After the retention period, we delete or anonymise data.

9. Marketing messages

We may send service messages by email, SMS, LINE, WhatsApp or similar channels. Where permitted, we may also send news and offers. You can opt out of marketing at any time with the unsubscribe link, by replying STOP, or by contacting us. Opting out does not stop service messages about your account and Orders.

10. Your rights

Under Taiwan's Personal Data Protection Act you may ask to: see your personal data; get a copy of it; add to or correct it; stop us collecting, processing or using it; and delete it.

To use these rights, contact us at support@greenbidz.com. We will verify your identity before acting. Some requests may be limited where we must keep records by law or to complete an open sale, and stopping certain processing may mean we cannot keep your account open.

11. Security

We protect personal data with technical and organisational measures, including encryption in transit, access controls and monitoring. Payment details on an Order come only from verified accounts, and we will never ask you to change bank details by email or chat. No system is completely secure, so contact us at once if you suspect misuse of your account.

12. Changes to this policy

We may update this Privacy Policy. We will show the new effective date above and, for material changes, tell you by email or on the platform before they take effect.

13. Contact us

GIH Co., Ltd. (星河智能股份有限公司) · Room 1253, 2F, No. 1, Sec. 4, Nanjing E. Rd., Songshan Dist., Taipei City 105611, Taiwan.

Email: support@greenbidz.com · Phone: +886 2 7715 9166 · Monday to Friday, 9:00–18:00 Taiwan time (GMT+8).